Genway AI Raises $6M Seed Round to Redefine Customer Understanding with Autonomous Research Agent

At CS Angel, we’re proud to support founders building bold solutions to critical problems. Genway AI is doing exactly that. We're thrilled to announce that Genway AI has raised a $6 million Seed round co-led by JBV Capital and Andreessen Horowitz’s Speedrun, with participation from several respected angel investors.

Genway is creating a new era of customer research. One that’s fast, scalable, and built for how modern companies actually work. Their AI agents conduct autonomous, qualitative user research at scale, enabling software and consumer packaged goods companies to better understand their customers, without the slow, expensive processes of traditional observability tools or manual interviews.

Genway’s agents conduct natural, human-like interviews, surfacing insights that help product, marketing, and research teams understand what customers think, feel, and need - at Scale and Speed. More impressively, companies using Genway have reported that their customers are more open and honest when speaking with an AI agent. The absence of perceived judgment makes users feel more comfortable, and that candor leads to deeper insights.

Founded in 2023 by a trio of seasoned operators, Natan Voitenkov, Gal Dayan, and Omri Ben Shoham, the Genway team brings together deep experience in enterprise sales, machine learning infrastructure, and large-scale data analytics. Natan spent years in enterprise sales at Google before joining JUSTT, where he met Gal. 

Gal served was a founding engineer at JUSTT and helped scale the company to over 250 employees. Omri, a childhood friend of Gal’s, was a founding engineer at Bonobo AI (acquired by Salesforce), bringing deep technical expertise in the field of ML infrastructure to the team.

Omri Ben Shoham, Natan Voitenkov and Gal Dayan pictured at Microsfot for Startups Tel Aviv (left to right)

The long-term vision for Genway extends far beyond user interviews. Their mission is to disrupt the Voice of Customer market by building an AI-first customer experience platform, challenging incumbents like Qualtrics, User Testing, and Medallia with a faster, more iterative, and cost-effective solution.

Our members at CS Angel couldn’t be more excited about Genway’s potential:

“Genway AI's innovative approach to customer interviews has the ability to change the game for companies who want to deeply understand their customers. Making customers feel comfortable to share their true feelings is very difficult and Genway has unlocked some ways to get them to go deeper without members of your team having to do interviews.” —

Ezra Zimbler, Founder of Ezra Zimbler Consulting

“Having led customer insights and voice of the customer teams, I believe that Genway AI will be a game changer for so many businesses, allowing them to get feedback from more customers, more quickly to allow more customer-centric decision making.” — Christine Farrugia, Founder of CF Consulting

“What excites me about Genway is how they’re tackling one of the toughest challenges in product and go-to-market—how to truly understand the voice of the customer and do it at scale. Natan and the team are bringing a practical, AI-driven approach that doesn’t just automate VoC, but makes it better.” — Ciarán Goldsmith, Sr. Director of Enterprise Sales Operations at Nemetschek Group

“Finally, a solution that solves for the back and forth between customers, CSMs, and product about what is working, what isn't, what's needed, and what isn't.” — Diane Gordon, CEO of Customer Growth Consulting

“Genway addresses the existing challenge for go-to-market teams and promises to speed up the decision-making, making it more iterative and cost-effective. Solution demonstrates the new generation of customer-centric AI-based solutions.” — Guy Galon, Chief Customer Success Officer at Obrela

“Incredibly excited about what Genway AI is building, which is a smarter, faster path to deep customer understanding. Their AI-led research platform is redefining how teams uncover human insights at scale.” — Nick Craig, Strategic Accounts at mParticle

“Having led at multiple SaaS startups and now at Scope AR, I know how critical fast, reliable feedback is to business impact. Genway.ai’s ability to reduce the time and cost to actionable insights will be a game-changer for decision-making at speed across all levels within a business.” — Sabrina Rønningen, Head of Customer Success at Scope AR

“Objective customer feedback fuels durable growth. Customer success teams sit closest to users, yet peers often question their objectivity. That doubt slows the action required to improve retention and expansion. Genway’s autonomous research agents capture candid, unbiased feedback at enterprise scale for a fraction of human-interview costs.” — Gemma Cipriani-Espineira, Founder of CS Angel and Head of Digital Success at Atlassian

As the demand for faster, deeper customer understanding grows, we believe Genway is uniquely positioned to lead the way. We’re proud to support them on their journey to transform how organizations connect with and learn from their users, at scale, with speed, and without bias.

To learn more, schedule a demo or try Genway for free using this link https://bit.ly/genwaycsangel