I sat down with Guy Galon and Bhumika Arora for a CS Angel Pay It Forward session to tackle this exact challenge. The conversation reinforced something I see every day: when CS leaders learn to translate their work into financial outcomes, everything changes. You stop defending your existence and start driving the conversation about growth. Scroll down for the full session on YouTube. Bhumika Arora ( Founder and GTM Success Coach, Ruffday Services ), Brent Grimes (Founder a

For those looking to implement AI in CS, my advice is simple: start small, involve your customers, and focus on solving real problems.

Diane Gordon (Founder at Customer Growth Consulting), Mahesh Motiramani (Head of Enterprise Customer Success at Workato) and Haydar Al-Saad (Founder & CEO of RevSetter) left to right CS leaders are navigating a complex reality: tighter budgets, higher expectations, and increasing pressure to prove their strategic value. During our recent Pay It Forward webinar, How to Prove the Value of Your Customer Success Team , I joined Haydar Al-Saad, Founder & CEO of RevSetter, and Mah

Seth Terbeek (VP Customer Transformation at Dr First), Marie Lunney (Director of Scaled CS at Bynder), and Karl Mosgofian (Advisor and...

Multi-channel is blasting the same message everywhere. Omnichannel is about knowing what message to send, where, and to whom, based on the goal you're trying to accomplish.

If you're considering monetizing CS, start with why, pilot, anchor to value, train sales well and stay close to your customers.

The stigma around motherhood in tech is still real. Let’s change the narrative. We’ve also seen how representation—simply seeing other mothers succeed in tech—can shift self-perception and performance.