In Customer Success, we’re often pulled into reactive motions, putting out fires, chasing down escalations, and hopping on emergency calls. But if we’re ever going to scale CS effectively, we have to shift from heroics to systems. That means investing in playbooks, automating early warnings, and operationalizing customer value.

For those looking to implement AI in CS, my advice is simple: start small, involve your customers, and focus on solving real problems.

CS leaders are navigating a complex reality: tighter budgets, higher expectations, and increasing pressure to prove their strategic...

Securing budget for new Customer Success technology can be one of the most challenging aspects of a CS leader’s role. You need to show...

Building a successful Customer Success (CS) career and securing a seat at the executive table is no small feat. Once you’re there,...

The role of Customer Success (CS) has undergone a huge transformation in the wake of the Zero Interest Rate Policy (ZIRP) era. Today, CS...

Revenue Acquisition Cost, or RAC for short, is a more detailed approach to revenue identification.

Chief Customer Officers (CCOs) represent customer teams at the Executive level. We believe the SaaS world needs more CCOs. With the...

CS Angel is committed to elevating Customer Success and providing value to our members. Sometimes, this means finding ways to diversify...

Advising is a great opportunity for expert operators to gain equity without investing or working full-time at an early-stage company.

Picture this: The company of your dreams just called to let you know that they’d like to extend you an offer. The job is perfect and this...