I sat down with Guy Galon and Bhumika Arora for a CS Angel Pay It Forward session to tackle this exact challenge. The conversation reinforced something I see every day: when CS leaders learn to translate their work into financial outcomes, everything changes. You stop defending your existence and start driving the conversation about growth. Scroll down for the full session on YouTube. Bhumika Arora ( Founder and GTM Success Coach, Ruffday Services ), Brent Grimes (Founder a

Clean, connected data rarely claims headlines, yet it fuels every high-performing Customer Success motion. During our recent CS Angel pay it forward webinar three field veterans, Holly Goodliffe (Digital Transformation Consultant), Wayne McCulloch (Chief Customer Officer at Alkami and author of The Seven Pillars of Customer Success ), and Hudson Lofchie (Co-Founder of Greyspace Consulting), shared stories that turn theory into revenue. Here's the recap on what we learned. If

In Customer Success, we’re often pulled into reactive motions, putting out fires, chasing down escalations, and hopping on emergency calls. But if we’re ever going to scale CS effectively, we have to shift from heroics to systems. That means investing in playbooks, automating early warnings, and operationalizing customer value.

For those looking to implement AI in CS, my advice is simple: start small, involve your customers, and focus on solving real problems.

Diane Gordon (Founder at Customer Growth Consulting), Mahesh Motiramani (Head of Enterprise Customer Success at Workato) and Haydar Al-Saad (Founder & CEO of RevSetter) left to right CS leaders are navigating a complex reality: tighter budgets, higher expectations, and increasing pressure to prove their strategic value. During our recent Pay It Forward webinar, How to Prove the Value of Your Customer Success Team , I joined Haydar Al-Saad, Founder & CEO of RevSetter, and Mah

Seth Terbeek (VP Customer Transformation at Dr First), Marie Lunney (Director of Scaled CS at Bynder), and Karl Mosgofian (Advisor and...

Building a successful Customer Success (CS) career and securing a seat at the executive table is no small feat. Once you’re there, keeping that seat requires constant evolution, strategic thinking, and strong cross-functional relationships. During a recent webinar with Rod Cherkas , CEO of HelloCCO , and Gemma Cipriani-Espineira, Founder of CS Angel, they shared key strategies for post-sale leaders to solidify their position. If you are a visual or auditory learner, scroll do

The role of Customer Success (CS) has undergone a huge transformation in the wake of the Zero Interest Rate Policy (ZIRP) era. Today, CS leaders find themselves with a heightened expectation to speak the language of profitability and drive tangible bottom-line results. Yet, for many without an MBA, staying abreast of these demands can feel overwhelming. To help with this, we brought in Jan Young, executive coach who transforms post-sales leaders into revenue leaders.  Jan coa

Revenue Acquisition Cost, or RAC for short, is a more detailed approach to revenue identification.

Chief Customer Officers (CCOs) represent customer teams at the Executive level. We believe the SaaS world needs more CCOs. With the...

Rachel Provan (Founder and CCO at Provan Success) and Alex Farmer (Chief Commercial Officer at Nezasa and Founder at Customer Success Excellence Awards) left to right CS Angel is committed to elevating Customer Success and providing value to our members. Sometimes, this means finding ways to diversify your career path by becoming a Solopreneur. With the help of our sponsors at SnOOOz, we brought in two expert Solopreneurs Alex Farmer (CCO Nezesa and Founder CS Excellence Awa

Advising is a great opportunity for expert operators to gain equity without investing or working full-time at an early-stage company.

Picture this: The company of your dreams just called to let you know that they’d like to extend you an offer. The job is perfect and this is the sort of opportunity that could really see your career flourish. You only have one question: Can they move on comp? Rachel Orston, (CCO at Instructure, fmr CCO at Smart Recruiters) and Hudson Lofchie, (Co-Founder at Grey Space) left to right The answer is almost certainly yes, but you have to know what to ask for and whether you’re wi