FDE job postings grew over 700% in the past year. Some say it's the most important role in post-sales. Some say it's a very old role with a new name.

At CS Angel, we back founders who deeply understand the day-to-day reality of Customer Success. That's why we're thrilled to announce our investment in Vento, an operational agentic team purpose-built to manage and automate complex Order-to-Cash (O2C) processes. The Problem Vento Is Solving As an expert in helping B2B SaaS companies design and implement agent-powered GTM workflows that drive revenue growth, customer retention, and operational efficiency, I am delighted to bac

The Customer Success tech stack landscape is evolving faster than ever. I hosted a pay it forward webinar with Jeff Kushmerek (Infinite Renewals), Chad Horenfeldt (Avoca), Graham Gill (Precursive), and Josh Schachter (Gainsight) to discuss the Build v Buy debate. Read on for an actionable playbook based on their insights.

CS Angel invests in Monocle’s Pre-Seed to Scale CSMs

AI is quickly changing CS. Teams are using AI to automate onboarding, analyze customer data, and help CSMs work faster. But there is a challenge. CS is built on trust. When companies introduce AI without being clear about how it works, customers can lose confidence. This blog includes actionable insights on how to maintain trust from a panel I joined with Anika Zubair (CEO & Founder at the Customer Success Pro) and Chad Horenfeldt (Head of CS at Avoca), hosted by Gemma Cipria

The entire Joyn team (CS Angel's fourth investment) has joined Miro. Larissa Licha (Joyn CEO and Co-Founder) is starting a new role as Product Director, AI Context and Memory. Kendra Wilkins (Joyn COO and Co-Founder), is joining Miro as Product Director, AI Prototyping. At Miro, the Joyn team will own the AI context layer at a scale that serves more than 100M users, functioning as a core moat for the company.

I sat down with Guy Galon and Bhumika Arora for a CS Angel Pay It Forward session to tackle this exact challenge. The conversation reinforced something I see every day: when CS leaders learn to translate their work into financial outcomes, everything changes. You stop defending your existence and start driving the conversation about growth. Scroll down for the full session on YouTube. Bhumika Arora (Founder and GTM Success Coach, Ruffday Services), Brent Grimes (Founder and C

CS Angel backs Reef AI to improve revenue retention through data science-as-a-service

Clean, connected data rarely claims headlines, yet it fuels every high-performing Customer Success motion.

In Customer Success, we’re often pulled into reactive motions, putting out fires, chasing down escalations, and hopping on emergency calls. But if we’re ever going to scale CS effectively, we have to shift from heroics to systems. That means investing in playbooks, automating early warnings, and operationalizing customer value.

There’s a $3 trillion problem in modern software companies: product and go-to-market teams often aren’t speaking the same language. Customer feedback gets lost in Slack threads, product requests vanish into spreadsheets, and roadmap decisions are made based on gut feel rather than real revenue impact.

For those looking to implement AI in CS, my advice is simple: start small, involve your customers, and focus on solving real problems.

CS leaders are navigating a complex reality: tighter budgets, higher expectations, and increasing pressure to prove their strategic value.

Securing budget for new Customer Success technology can be one of the most challenging aspects of a CS leader’s role. You need to show how these investments will deliver long-term value, drive growth, and enhance efficiency.

Building a successful Customer Success (CS) career and securing a seat at the executive table is no small feat. Once you’re there, keeping that seat requires constant evolution, strategic thinking, and strong cross-functional relationships. During a recent webinar with Rod Cherkas, CEO of HelloCCO, and Gemma Cipriani-Espineira, Founder of CS Angel, they shared key strategies for post-sale leaders to solidify their position. If you are a visual or auditory learner, scroll down

CS Angel joins Sendspark’s seed round alongside 500 Global, Everywhere Ventures, Path Ventures, Active Capital, Plain Sight Ventures, and others. Bethany Stachenfeld, Co-Founder and CEO at Sendspark (pictured left) and Brandon Escalante, Co-founder and CPO at Sendspark (pictured right) were former colleagues at Filestack and Vidgrid before creating Sendspark One:Many Videos When personalized, one:many video enthusiast Bethany met Digital CS aficionado Gemma Cipriani-Espineir

CS Angel is proud to announce its investment in Joyn's pre-seed round, joining an esteemed group of investors, including Petra Griffith at Wedbush Ventures, Techstars, Sunflower Fund, MKT1, PVCP, and DCVF. Joyn, CS Angel's first female-founded investment company, is poised to revolutionize how cross-functional work is organized and executed in modern workplaces. Larissa Licha, CEO and Co-Founder at Joyn (pictured left) and Kendra Wilkins, COO and Co-Founder at Joyn. (picture

Multi-channel is blasting the same message everywhere. Omni-channel is about knowing what message to send, where, and to whom, based on the goal you're trying to accomplish.

If you're considering monetizing CS, start with why, pilot, anchor to value, train sales well and stay close to your customers.

If you do not already think of yourself as a business leader and a post-sales revenue leader, make this your mantra moving forward. CS is at the intersection between the customer and the company which makes it a highly strategic and influential position to be in. It’s why CS leaders become CCOs, CEOs, investors and board members. To progress, you have to own your impact as a post-sales revenue leader.